JOBOBIKE After-sales Service

I.About Delivery

All orders willbe shipped within 3 days on working days ater successful payment except the pre-sale orders. If the delivery needs to be delayed due to forcemaieure or other special circumstances, such as holidays,the delivry time shal be subiect to the page notice or customer service notice: the pre-sale order shalbe subiect to what the order shows after the order is placed.

ll.Customers

ll.Customers need to inspect the goods within 3 working days after receiving our products, Ifthe product is found to be damaged,the JOBOBIKE After-sales Service Form is needed to submit to our companyin time. fit is true, our company wll provide the free maintenance parts. ln case of serious damage, the two par-ties shall negotiate a solution. While, it is considered as a normal receipt if it exceeds 3 days.

Ill.About Return and Exchange

in order to make customers who choose our products to have a better experience, we therefore provide a 20-day no reason retur and exchange service 20days refers to 20 natural days from the nvoice date), lf you are not satisfied with the test ride of e-Bike within the specified date, you can apply for retum. (lnorder to ensure that the wearing parts ofe-Bike are not significantly wor, we require that its test ride distance should not be more than 10km)

Please keep the packing carton for at least 20 days, in order to securely package the product for return.

If the goods are retumed or exchanged due to non-guality problems, the buyer shal bear the freight back and forth, and must ensure that all parts are completeand free of damage. Ifthe parts are mising or e-Bike is damaged during the test ride, the customer is required to partially compensate for this. Ifthe retured-Bike can meet the above condtions,JBOBIKE wil refund after deductina the freight: lf the eturned e-Bike has ovious sians of use and wear-JOBOBIKE irefund after deducting the freight and 2% of e-Bike fee as the handling fee. fthe retum or exchange is due to quality problems, JOBOBIKE wll bear the freightback and forth.

The retur and exchange service does not apply to the damage caused by accident, misuse, abuse or negligence. The modifications to the frame or parts bythecustomer will make the return and exchange service invalid.

In any case,we do not recommend the retu of goods. That the customer places an order means that the buyer and seller agree with each other's agreement.