Connector faults

6.1 Symptom: The cable connection is loose and fall off.

Solution: Reconnect the cable and ensure the connection is firm and reliable. Note that the arrow againest to the other arrow when connecting.

6.2 Symptoms: Robin, Sam, Eddy and Commuter display shows error code 30.

Solution: Please contact the manufacturer, who will provide troubleshooting video.

6.3 Symptom: The front light flashes, sometimes on and sometimes off.

Solution: Please contact the manufacturer, who will provide troubleshooting video.

6.4 Symptom: The display turns off due to vibration during riding.

Solution:

(1) Stop the ebike and check whether the battery, cable and other connections are loose and fall off. Make sure that the electrical parts are firmly connected.

(2) Press the power-on button again to check whether the display can be switched on normally.

(3) If it still fails to switch on the display, contact the manufacturer, who will provide troubleshooting video.